This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?
    • Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

    Business Etiquette Course Outline: Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
    • Module Two: Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette
    • Module Three: Networking for Success
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
    • Module Four: The Meet and Greet
  • The Three-Step Process
  • The Four Levels of Conversation
    • Module Five: The Dining in Style
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions
    • Module Six: Eating Out
  • Ordering in a Restaurant
  • Paying the Bill
  • Tipping
    • Module Seven: Business Email Etiquette
  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips
    • Module Eight: Telephone Etiquette
  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell phone Do’s and Don’ts
    • Module Nine: The Written Letter
  • Thank You Notes
  • Formal Letters
  • Informal Letters
    • Module Ten: Dressing for Success
  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear
    • Module Eleven: International Etiquette
  • General Rules
  • Important Points
  • Preparation Tips
    • Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations