Anger Management

Administrative Support

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can"t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
  In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
     

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives
Getting Organized, Part One
 
• Dealing with E-Mail
• Managing Electronic Files
• Keeping Track of the Paper Trail
• Making the Most of Voice Mail
Getting Organized, Part Two
 
• Keeping Your Workspace Organized
• Using a To-Do Book
• he Extra Mile: Adding Project Management Techniques to Your Toolbox
Verbal Communication Skills
 
• Listening and Hearing: They Aren't the Same Thing
• Asking Questions
• Communicating with Power
Non-Verbal Communication Skills
 
• Body Language
• The Signals You Send to Others
• It's Not What You Say, It's How You Say It
Empowering Yourself
 
• Being Assertive
• Resolving Conflict
• Building Consensus
• Making Decisions
The Team of Two
 
• Working with Your Manager
• Influencing Skills
• What to Do in Sticky Situations
Taking Care of Yourself
 
• Ergonomics
• Stress Management
• Dealing with a Heavy Workload
Wrapping Up
 
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluation